Sub Menu

• About
• Bars
• Buying and Selling
• Customer Acceptance Policy
• Delivery
• Government Regulations
• Metal Storage
• Online Payments
• Security
• Transfer Funds

Main Content

Help

This is the help section, please see below for the top 10 frequently asked questions.

If you have any other questions that can't be answered on this page then please email us at customerservices@goldmadesimple.com and you will receive a prompt response to your query. 

• 
  
• Am I required to provide identification to buy gold bars?

  For purchases below £5,000 the sale of gold bars can be completed without providing any form of identification. We do ask for your name and address for the invoice. However, if more than £5,000 is being spent in a single transaction or more than £10,000 in multiple transactions over a 12month period then you will be required to provide two forms of identification.  This identification needs to be in the form of one piece of photographic evidence (passport of drivers licence) and two utility bills, to prove your address (utility bills, bank statement, credit card statement).

  However, rather than sending the originals of these documents, we recommend you send certified copies.  You can get copies certified either by an authority figure (Lawyer, Doctor, Accountant, Policeman) or you can take your original documents plus a copy of each document to the Post Office who will certify them for you for a small fee.

  
  
• How can I get certified copies of my Identification?

  To have your documents certified at the post office take the original documents plus a clear and legible copy of each document to the Post Office. You will need to complete an identity checking service form. The Post Office will then check each document against the original then date and sign each photocopy and stamp with the words ‘this copy is a true likeness of the original’ on each document. The Post Office will then give you back all your documents, your form and a receipt. The cost of this service is £7 and includes up to three documents.

   Please note: The Post Office won’t accept cheques for this service.

  
  
• What is a Customer Acceptance Policy?
  Gold Made Simple ® is not a bank but still requires some of the same personal information which is needed when you are opening a bank account.  Our Customer Acceptance Policy is in place to prevent Gold Made Simple ® from being used for criminal activity and to ensure that Gold Made Simple ® complies with the laws of the country where it is situated.
  
  
• What sort of identification do you require?
  Your identification is needed to comply with HM Revenue and Customs regulations. We require one piece of photographic identity (passport or drivers licence) and two items which prove your address (utility bills, bank statements, credit card statements). We would recommend that you do not send the originals of these documents. We would prefer that you send us certified photocopies. These should be signed by an authority figure (Lawyer, Accountant, Doctor, Policeman) or you can get the copies certified at the post office for a small fee.